Accepted forms of payment

We accept Visa, MasterCard, American Express, Discover, Paypal, Money Order, Wire Transfer, Cashier's Check, and Cash.  Personal checks must clear prior to any merchandise being released.  Please contact us for any questions or additional information regarding payment processing.

Returns / Refunds

Here at Righteous Guitars we strive to ensure you have an excellent experience when shopping with us.  Our goal is to help you find the right instrument the first time.  All in-store purchases may be exchanged for a different in-stock item within 7 days of purchase unless otherwise noted.   No refunds will be given on any in-store purchases.  Internet and phone orders have a return period of 36 hours from time of receipt.  All phone orders and internet sales may be subject to a 10% restocking fee.  Buyer is also responsible for return shipping costs.  These fees will be taken out of refunded amount.  There are no refunds or exchanges on custom orders.  Any situation falling outside of these guidelines will be handled case-by-case at the discretion of Righteous Guitars.

Layaway

Layaway is available with a 25% non-refundable deposit.  This will hold the item for 30 days.  We do not provide extensions unless a pre-approved payment plan has been agreed upon.

Custom/Special Orders

All Special or Custom order require a 100% deposit before the item will be ordered unless otherwise noted.  We will provide an ETA as provided by the manufacturer but as it is only an estimate, we cannot be responsible for delays in delivery caused by any issues from the manufacturer.  Deposits for custom or special orders are non-refundable.

Errors on website?

Occasionally we may have a listing error on our website.  We try our best, but mistakes can happen.  In the event a price just seems too good to be true, please reach out to us at the store (678-735-3115).  It is very possible we actually have a truly unbelievable price on an item.  We reserve the right to cancel any order that results from an improperly listed item.  We appreciate your understanding.